Heads Up, Travellers! Expect Delays Due to NAIA Software Glitch

If you were flying in or out of Manila’s Ninoy Aquino International Airport (NAIA) on 20 May 2024, you might have encountered some unexpected delays. A NAIA software glitch at the airport’s air traffic management centre (ATMC) caused temporary disruptions to flight operations.

Also read: NAIA Power Outages: What to Know About the Power Interruptions Scheduled at Terminal 3

What we know about the NAIA software glitch

The issue began around 11:27 am, causing a ripple effect throughout the busy airport. Prioritising passenger safety, the Civil Aviation Authority of the Philippines (CAAP) took immediate action. They implemented a temporary restriction on flight operations, increasing the space between departing flights.

While the software problem caused inconvenience for many, safety always comes first. By 2:02pm, CAAP had thankfully resolved the technical glitch, allowing normal flight operations to resume. This meant that while roughly 36 domestic and 20 international flights were affected by delays or cancellations as of 3pm, the situation was improving.

Even though the technical issue has been resolved, there may still be some lingering effects. Passengers flying in or out of NAIA in the coming hours or even tomorrow may experience delays as airlines work to recover and adjust their schedules. Expect busier than usual pre-departure areas and baggage claim sections due to the earlier disruptions.

Stay informed and updated

Here are some travel tips to navigate this situation smoothly:

  • Check Your Flight Status: Before heading to the airport, check your flight status with your airline using the provided links:
  • Be Patient: Unfortunately, delays are likely. Adjust your travel plans accordingly and factor in some extra time at the airport.

Also read: NAIA Announces New Passenger Terminal

While the NAIA software glitch caused a temporary headache for travellers, the situation is under control. By staying informed, checking your flight status, and being patient, you can navigate any remaining delays and continue your journey as planned.


All image credit goes to Ninoy Aquino International Airport | Official Facebook

Anne Mercado

Anne is your go-to girl if you want to talk about all things beauty, fashion and adventure. Her creative expression would be through writing and curating photos. Exploring different places and immersing herself in diverse cultures is her idea of fun. If you ask her to describe what her perfect day is, her answer would be by the beach with a book on her hand enjoying a nice margarita.