How to Report Spam Messages to Globe and Smart

Raise your hand if your "Spam" folder is currently working harder than you are. Since the full implementation of the SIM Registration Act, scammers have pivoted from simple job offers to highly sophisticated "smishing" (SMS phishing) attacks. From fake GCash "account restricted" alerts to "expiring reward points" from Smart or Globe, these messages are designed to steal your credentials. While blocking the number is a great first step, reporting them is how we actually get these fraudulent SIMs deactivated for good.

Also read: Spot Bank Fraud Fast: 10 Signs You’re Talking to a Bank Scammer

How to report spam texts to Globe

You can easily report spam texts to Globe through their online tool, #StopSPAM! All you have to do is:

1. Take a screenshot of the spam or scam message;

2. Upload this on the #StopSPAM! webpage;

3. Input the mobile number of the sender;

4. Input your mobile number; and,

5. Enter your email address (optional).

After confirming the spam text, Globe will deactivate the number immediately.

Also read: How to Avoid Phishing and Other Bank Scams in the Philippines

How to report spam texts to Smart

Smart doesn’t have a specific tool for reporting spam messages. However, the telco advises users to delete and block messages from suspicious numbers. To report spam texts, Smart users may visit the official website of the National Telecommunications Office here. As of writing, the NTC website is under maintenance, so you may send your complaints here instead. To file a complaint to the NTC, you must input the following information.

1. Complaint type (Text Spam Report)

2. First and last name

3. Mobile number

4. Email address

5. Subject and message

6. Screenshot of the spam text

Alternatively, you may also email Smart at cybersecurityincidents_customers@smart.com.ph, or call them at *888 (via mobile phone) or 8881111 (via landline). Smart also accepts complaints on their official Facebook and Twitter pages.

Also read: The Cash-on-Delivery Scam and What You Can Learn From This Shopper’s Experience

In November 2021, Globe revealed that they had “deactivated 5,670 confirmed spam numbers, and successfully blocked close to one billion spam messages” in that year alone. As telephone companies continue to campaign against fraudulent texts, we can ramp up the movement by reporting spam messages and numbers whenever we can.