How to Rebook or Refund Flights in the Philippines When Plans Change

So your flight got cancelled, delayed, or rescheduled again? Ugh. It happens more often than we’d like, especially during typhoon season from July to October. But don’t panic, you’re not stuck. Airlines flying in and out of the Philippines actually give you options: refund, rebooking, or travel credits. And yes, some even throw in extra perks.

Here’s a simple guide to what you can do when the unexpected ruins your travel plans!

Image credit: flypal_korea | Pixabay

PAL tries to soften the blow when flights get cancelled or affected by travel bans. They’re actually one of the few that give you a mix of refund, rebooking, and bonus credits so you don’t feel robbed. Think of it as their way of saying “sorry, but let’s still be friends.”

• Rebook or reroute: Call PAL’s Global Reservation and Customer Support. Usually free, as long as you follow the conditions.

• Refund: Full refund if your flight was cancelled. If you’re cancelling voluntarily, it follows the original fare rules.

• Travel Credits: They give a 5% bonus on top of your ticket value. You can share it with companions, and you can use it little by little until it’s gone.

Also read: No More Rebooking Fees: DOTr Wants Airlines to Cut Extra Charges

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AirAsia will slide into your inbox or texts if your flight gets disrupted. They love to keep you updated, but it’s on you to make sure your contact details are correct. The faster you act, the easier it is to grab the seats you want.

Your options:

• Rebooking: Change once, within 30 days from your original flight date. Free, but depends on seat availability.

• Refund: Allowed if the airline cancels or changes your flight by more than three hours. Takes 30–90 working days to process.

• Travel Credits: Use their website or the AirAsia MOVE app to request. Chat with Bo (yes, their bot) to start the process.

Also read: 5 Must-Know Tips for Every Traveller in Case of a Cancelled Flight

Image credit: Cebu Pacific Air Official Website

The airline loves reminders. You’ll get notified by email, SMS, or their disruption portal if your flight is affected. It’s not glamorous, but at least you don’t need to keep refreshing the flight board like a zombie.

Choices:

• Rebooking: Free rebooking up to 30 days before or after your flight. Beyond that, talk to a live agent.

• Refund: Covers fares, taxes, unused add-ons, and fees (except flight fees).

• Travel Fund: No expiry. You can use it for flights or add-ons anytime.

Note: Once you pick an option, no take-backs.

Image credit: Sunlight Air Facebook Page

If their new flight schedule doesn’t vibe with yours, you have 30 days to respond. What’s nice is they’re pretty hands-on and reachable across different platforms. Just don’t ghost them, or you’ll get stuck with the default flight they set for you.

Your options:

• Free rebooking (no extra charges)

• Alternative flights if needed

• Refund for your original ticket

• Travel Fund for future flights

You can reach them via phone, Messenger, IG DM, or email.

Image credit: rstarg | Unsplash

Flying international? If Cathay cancels your flight or you miss a connection, they’ll automatically rebook you on the next available flight in the same cabin. The good news: you don’t have to fight for a slot at the counter. The bad news: if you don’t like the schedule, you need to move fast to change it.

• Not happy with the new schedule?

• Head to “Manage Booking” on their site or app.

• Click “Rebook and refund.”

Remember: all passengers under the same booking must move together.

Don’t just sulk at the airport. Airlines are required to give you options, so use them. Whether it’s a refund, travel fund, or rebooking, you have the power to make your trip happen another day. Always keep your contact details updated in your booking and decide fast before your choices expire.

Featured image credit: Canva Pro